Terms of Service

Last updated: 16 July 2026

Welcome to Pelham Furniture.

Pelham Furniture is owned and managed by PELHAM FURNITURE LTD, a company registered in England and Wales under company number 10501860.

By accessing or using our website, https://pelhamfurniture.co.uk, you agree to comply with these Terms and Conditions. Please read them carefully before using our website or placing an order.

In these Terms, references to “Pelham Furniture”, “we”, “us” or “our” mean PELHAM FURNITURE LTD.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not:

• Violate any applicable law or regulation

• Infringe the rights of another person or business

• Restrict or prevent another person from using the website

• Introduce viruses, malicious software or other harmful material

• Attempt to gain unauthorised access to our website, servers or systems

• Use the website for fraudulent or misleading activity

Unauthorised use of our website may result in access being suspended or terminated and may give rise to a claim for damages or legal action.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications, availability and prices are accurate.

However:

• Colours may appear slightly different depending on your screen or device

• Measurements may be approximate unless stated otherwise

• Natural materials may have variations in colour, grain, texture or finish

• Product packaging may differ from the images displayed

• Minor product details may change without affecting the product’s main function or quality

Nothing in these Terms limits your statutory rights. Products supplied to UK consumers must be as described, of satisfactory quality and fit for their intended purpose.

3. Ordering and Payment

All orders are subject to acceptance, product availability and successful payment authorisation.

After placing an order, you will receive an order-confirmation email acknowledging that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

A binding contract is formed when we confirm that your order has been accepted or dispatched.

We may refuse or cancel an order where:

• The product is unavailable

• Payment cannot be authorised

• The delivery information is incomplete or incorrect

• There is an obvious pricing or product-description error

• We reasonably suspect fraudulent or unauthorised activity

• Delivery cannot be completed to the address provided

If we cancel an order after payment has been taken, we will issue a full refund to the original payment method.

All prices are displayed in pounds sterling unless otherwise stated. Any applicable delivery charges will be clearly shown before you complete your order.

Payments are securely processed by trusted third-party payment providers. Pelham Furniture does not store complete debit or credit card details.

4. Shipping and Delivery

Order handling and delivery times are estimates and may be affected by courier delays, adverse weather, UK bank holidays, high order volumes, delivery restrictions or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete delivery address, postcode, telephone number and email address.

Risk of loss or damage generally passes to the customer when the goods are delivered to the customer or to a person identified by the customer to receive them.

Please review our Shipping Policy for full information about:

• Order processing times

• Order cut-off times

• Estimated delivery periods

• Delivery areas

• UK delivery partners

• Tracking information

• Missed or unsuccessful deliveries

• Damaged or lost orders

5. Returns and Refunds

UK customers may have a statutory right to cancel eligible online orders within 14 days of receiving the goods.

Customers may also have additional remedies where goods are faulty, damaged, incorrectly described or not fit for purpose.

Certain products, including personalised, customised or made-to-order goods, may be excluded from change-of-mind cancellation rights where permitted by law.

Please refer to our Refund and Return Policy for full information about:

• Return eligibility

• Return-request deadlines

• Product-condition requirements

• Return shipping costs

• Faulty, damaged or incorrect goods

• Refund processing

• Order cancellations

Nothing in these Terms limits or removes your statutory consumer rights.

6. Intellectual Property

Unless otherwise stated, all content available on this website—including text, product descriptions, graphics, logos, page layouts, icons, videos and original images—is owned by or licensed to PELHAM FURNITURE LTD and is protected by applicable copyright, trademark and intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You must not, without our prior written permission:

• Copy or republish substantial parts of the website

• Reproduce our original images, graphics or product descriptions

• Use our branding or logos

• Modify or create derivative works from our content

• Use website content for commercial resale or promotion

• Use automated systems to extract or scrape website content

Third-party trademarks and product names remain the property of their respective owners.

7. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of your statutory consumer rights

• Any other liability that cannot legally be excluded

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you purchase products as a consumer, we supply them for private and domestic use. We are not responsible for business losses, including loss of profits, revenue, contracts, commercial opportunities or business interruption arising from non-commercial purchases.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors. We may temporarily suspend access for maintenance, security updates or circumstances outside our reasonable control.

8. Governing Law

These Terms and any contract between you and PELHAM FURNITURE LTD, trading as Pelham Furniture, are governed by the laws of England and Wales.

The courts of England and Wales will generally have jurisdiction over disputes arising from these Terms. However, customers living in Scotland or Northern Ireland may be entitled to bring proceedings in their local courts.

We encourage customers to contact us first so that we can try to resolve any complaint or dispute directly.

9. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to our services, business practices or legal obligations.

The updated version will be published on this page with a revised effective date.

The Terms that apply to your purchase will generally be the version available when you placed your order. Changes made after an order is accepted will not normally apply retrospectively to that order.

10. Contact and Company Information

Pelham Furniture is owned and managed by PELHAM FURNITURE LTD.

Business Name: Pelham Furniture
Legal Company Name: PELHAM FURNITURE LTD
Company Number: 10501860
Business Address: 151 East Ferry Road, London, England, E14 3BT, United Kingdom
Phone: +44 121 326 9066
Email: contact@pelhamfurniture.co.uk

Customer Support Hours:
Monday to Saturday: 9:00 AM–11:00 PM UK time
Sunday: Closed