Payment Policy

At Pelham Furniture, we provide a safe and secure checkout experience through Stripe’s trusted payment system. Please review our Payment Policy below.

1. Accepted Payment Methods

We accept the following payment methods, where available at checkout:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

The payment methods available may vary depending on your device, browser and card provider.

All payments are processed securely using encrypted payment technology.

2. Payment Timing

Full payment is required at the time you place your order.

Your order will not be processed or dispatched until your payment has been successfully authorised and confirmed.

Once payment is completed, you will receive an order-confirmation email at the email address provided during checkout.

3. Secure Payment Processing

Payments are securely processed through Stripe, a PCI DSS-compliant payment platform.

Pelham Furniture does not store or have access to your complete credit or debit card information.

Payment details are transmitted directly to the payment processor using secure encryption.

4. Currency and Pricing

All prices on our website are displayed and charged in Pounds Sterling (GBP).

Prices shown at checkout include applicable UK taxes where required.

There are no hidden charges. The total amount payable, including any applicable delivery charges, will be clearly displayed before you confirm your order.

Customers using a card issued outside the United Kingdom may be charged currency-conversion or international transaction fees by their bank or card provider. Pelham Furniture does not control these charges.

5. Payment Errors or Declines

If your payment is declined or cannot be completed, please:

• Check that your card number, expiry date and security code are correct

• Confirm that your billing address matches the address registered with your bank

• Check that sufficient funds or credit are available

• Contact your bank or card provider to confirm that the transaction has not been blocked

• Try another available payment method

A declined or unsuccessful payment will not create a confirmed order.

Please do not repeatedly attempt payment if you believe money has been deducted. Contact us so that we can check the order status.

6. Payment Verification and Fraud Prevention

To protect our customers and business, some transactions may be subject to additional security or fraud-prevention checks.

We may contact you to verify your identity, billing details or order information before processing an order.

We reserve the right to refuse or cancel an order where we reasonably suspect unauthorised, fraudulent or suspicious activity.

If a cancelled order has already been charged, the payment will be refunded to the original payment method.

7. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

We normally process approved refunds within 3–5 business days. Your bank or card provider may require additional time to display the funds in your account.

Please review our Refund and Return Policy for full details.

8. Contact Information

For assistance with a payment or order, please contact us:

Business Name: Pelham Furniture
Business Address: 724-726 Alum Rock Rd, Birmingham B8 3PP, United Kingdom
Phone: +44 121 326 9066
Email: contact@pelhamfurniture.co.uk
Support Hours: Monday to Saturday, 9:00 AM–11:00 PM UK Time
Sunday: Closed